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Successes

Methodist Healthcare

"We have been partnering with Superior DataWorks since 2005 and we have always trusted their team to meet our marketing research needs. Whether we require assistance with an online, phone or mailed survey, they are always prompt, professional, accurate and proactive. We really appreciate their flexibility with our ever-changing needs and helping us meet our strategic goals and objectives."
~ Cori Grant, MS, MBA

Homewood Suites by Hilton
"We have seen dramatic increases in both customer and employee satisfaction since utilizing Superior DataWorks."
~ Frank Saitta
Choice Hotels International
"I've always had great success when I've worked with Superior DataWorks. Each project is always done thoughtfully, efficiently and professionally. On my last mystery shopper project, they really added value to the research by including insights that another vendor might not have noticed."
~ David Ginsburg
International Paper
"Superior DataWorks was fast, efficient, economical, and creative in their work for International Paper. In helping us improve customer service, they gave outstanding customer service and support. I highly recommend Superior DataWorks."
~ Rick Carpenter
Hilton Hotels
"We have used Superior DataWorks for over five years conducting surveys, shopping calls, and data collection. The team has been creative in developing unique solutions to our data needs as well as rapidly completing the projects on-time, and on budget."
~ Bill Petschonek
Choice Hotels International
"Thank you for all of your efforts to successfully complete the second annual U.S. Franchisee Survey. In completing comprehensive interviews with over 1,000 of our hotel owners and general managers, you have provided our Board of Directors and senior management invaluable insights for strategic planning. Thank you for the many hours and much thinking devoted to ensuring the accuracy of the results."
~ Catherine Shaw

Data Entry and Processing

In most instances, research data collected from mail surveys will need to be entered manually or electronically and then processed before the data can be analyzed. Manual Data Entry Services – Superior DataWorks offers both numeric as well as text data entry services. Unless the client objects due to cost constraints, Superior DataWorks carries out an extensive full double data entry process since this is the ideal situation and the most reliable.However, if this is not a feasible option, due to cost, time, and staffing required, Superior DataWorks will do a less extensive data entry process – whereas double data entry is performed only a sample of the surveys to be processed.

Electronic (Scannable) Data Entry Services – Scannable data entry services replaces manual data-entry by automatically capturing the information from your questionnaires by scanner.  For high volume surveys, this methodology is typically faster and more cost-effective than manual data entry services.  Superior DataWorks has the ability to scan thousands of single or double-sided sheets per hour. These surveys can range in size from that of a postcard to custom sized booklets. Surveys can be completed with a pen or pencil.

Data Cleaning Process – Before any data file is tabulated, a series of data cleaning checks are performed to check for out-of-range codes, duplicate records, skip logic errors, omissions, etc.

All data entry services are performed on-site.  Upon request, our data department can provide you with a clean final dataset in SPSS, Excel, ASCII, tab, or comma delimited file format.